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lunes, junio 17, 2024
InicioNacionalDenuncias a la Defensoría del Consumidor Aumentan un 114% en 2024

Denuncias a la Defensoría del Consumidor Aumentan un 114% en 2024

Las denuncias recibidas por la Defensoría del Consumidor aumentaron un 114.48% entre enero y abril de 2024, según el último informe de la institución. Durante este periodo, se registraron 13,209 denuncias, superando significativamente las 5,403 denuncias del mismo periodo en 2023.

En promedio, cada día al menos 109 personas presentaron denuncias por irregularidades en servicios o productos adquiridos, lo que equivale a unas cuatro denuncias cada hora. Además, el gobierno reportó 34,070 solicitudes de asesoría a la Defensoría en el mismo periodo, una leve disminución del 1.30% respecto a los 34,520 casos de 2023.

En abril de 2024, 3,118 consumidores denunciaron irregularidades, y se concretaron 9,083 asesorías, sumando un total de 12,201 atenciones en ese mes. En los primeros cuatro meses del año, la Defensoría registró 47,279 atenciones, de las cuales el 75.92% se otorgaron en la región central del país, el 12.55% en el occidente y el 10.9% en la zona oriental.

El sector de créditos sigue siendo el que más atención demanda, con un 38.04% de las consultas. Le siguen los servicios (26.27%) y las telecomunicaciones (8.37%). Los consumidores también solicitaron asistencia por problemas con agua potable, electrodomésticos, energía eléctrica, artículos del hogar, ahorros, inmuebles e hidrocarburos.

El motivo más común de las denuncias fue por cobros, cargos y comisiones indebidas, representando el 41.21% de los casos. El incumplimiento de contrato u oferta fue la causa del 32.59% de las atenciones. Otras causas incluyeron mala calidad de productos o servicios, sobreendeudamiento, incumplimiento de garantía, derecho de retracto y desistimiento de compra, y cláusulas abusivas.

Durante este período, la Defensoría resolvió 8,704 denuncias a través de avenimiento y conciliación en la mayoría de los casos, demostrando su compromiso con la protección de los derechos de los consumidores en El Salvador.

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